What are your shipping options?

We offer a variety of shipping options, including standard ground shipping, expedited shipping, and overnight shipping. We also offer international shipping for our customers outside of Canada.

How much does shipping cost?

Shipping costs vary depending on the size and weight of the package, destination and type of service. You can view our shipping rates at checkout before placing your order.

How long will it take for my order to be shipped?

Orders are typically processed and shipped within 1-2 business days of receipt. Delivery times vary based on the shipping option selected and your location.To avoid delays in shipment, please ensure correctness and completeness of the following shipping address details:• Street name• House or apartment/building unit number• Postal code

Can I change the shipping address after I’ve placed my order?

If you need to change the shipping address after placing your order, please contact our customer service team at info@biolytical.com as soon as possible. We will do our best to accommodate your request, but changes may not be possible if your order has already been shipped.

Do you offer free shipping?

We do offer free shipping on orders over a certain amount. This amount varies depending on the destination.

How can I track my shipment?

You can track your shipment by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.

Can I pick up my order instead of having it shipped?

Certainly, it is possible. Kindly email your order to info@biolytical.com, specifying the date and time you plan to collect your order.

What if my package is lost or damaged during shipping?

If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your package in a timely manner.

Do you ship internationally?

Yes, we offer international shipping to most countries. However, please note that international shipping rates may be higher than domestic rates due to customs fees and other taxes.